Communication Audits

Regularly reviewing how your company or organisation communicates with its stakeholders is now established good practice. Many companies now carry out annual communication "health checks", alongside all-staff opinion surveys.

In the public sector, the drive to improve communication and consultation is combined with tight budgets and the need to demonstrate best value.

We independently audit and review communications by:

• reviewing existing communication structures, processes, resources and practices including evaluating stakeholder perceptions of communication
• considering the relative merits of different management structures both in-house and outsourced
• recommending improvements to increase efficiency and cost effectiveness
• recommending ways to monitor and evaluate the effectiveness of communication

We have carried out communication audits and reviews for organisations including Fife, Renfrewshire, Edinburgh and Belfast City Councils, Transport Scotland, Communities Scotland, Shetland NHS Trust, Lanarkshire Acute Hospitals NHS Trust and Contact a Family.